Sales Policy – Outsaliz
Effective Date: December 2, 2024

Welcome to Outsaliz, your trusted source for high-quality coffee machines. We aim to provide excellent service and ensure that your shopping experience is smooth and hassle-free. Please review the following Sales Policy, which outlines important information regarding orders, payments, shipping, returns, and customer support. By making a purchase on our website, you agree to the terms and conditions listed here.

1. Order Processing & Confirmation

Once you place an order, you will receive an order confirmation email. We aim to process and ship all orders within 1-2 business days. Orders placed after 3:00 PM or on weekends will be processed the next business day. You will receive a shipping confirmation email with tracking details once your order is dispatched.

2. Pricing & Payment

All prices listed on our website are in US Dollars (USD) and are subject to change without prior notice. The total price at checkout will include the cost of the items, applicable taxes, and shipping fees. We accept multiple payment methods, including all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods offered at checkout.

3. Shipping & Delivery

We offer both domestic and international shipping. Shipping costs will be calculated at checkout based on your delivery address. We provide a variety of shipping options, including standard and expedited services. Please note that delivery times may vary depending on your location. For international orders, customers are responsible for any applicable customs duties, taxes, or import fees that may be incurred during shipping.

Estimated Delivery Time (within the U.S.):

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days

4. Returns & Refunds

Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we accept returns within 30 days from the date of delivery. To initiate a return, please contact our customer service team at info@outsaliz.com. Items must be returned in their original, unused condition, with all packaging and accessories included.

  • Return Process:
    • Request a Return Authorization (RA) number via email.
    • Ship the product back to us using a trackable shipping service.
    • Once we receive the returned item, a refund will be processed to your original payment method within 7 business days.
    • Please note: Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.

5. Warranty

All coffee machines sold on Outsaliz come with a manufacturer’s warranty. Warranty terms vary by product, but generally cover defects in material or workmanship. Please check the product page or the manufacturer’s warranty information for specific details. For warranty claims, please contact our customer support team, and we will assist you with the process.

6. Exchanges

If you received a defective or damaged item, please contact us within 7 days of receiving your product. We will be happy to exchange the item for the same model or a similar one. We ask that you provide photographic evidence of the issue and follow our return instructions for the fastest resolution.

7. Customer Support

We are here to assist you with any questions, concerns, or issues. Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST.

  • Email: info@outsaliz.com
  • Phone: (585) 203-1011
    For product inquiries, troubleshooting, or returns, don’t hesitate to reach out to us!

8. Limitation of Liability

Outsaliz is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the total amount paid for the product.

9. Privacy & Security

We respect your privacy. Please review our Privacy Policy for detailed information on how we collect, store, and protect your personal data. We use secure encryption technologies to ensure your payment information is safe.

10. Amendments to the Sales Policy

Outsaliz reserves the right to update or modify this Sales Policy at any time without prior notice. Changes will take effect as soon as they are posted on our website. We encourage you to review the policy periodically to stay informed about our terms.

By purchasing from Outsaliz, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Sales Policy.

Thank you for shopping with Outsaliz! We appreciate your trust and look forward to serving your coffee machine needs.

For any questions regarding our Sales Policy, please reach out to us at:
Email: info@outsaliz.com
Phone: (585) 203-1011
Website: outsaliz.com